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1. COINEX ACCOUNT BALANCE CANNOT BE WITHDRAWN

There are several reasons why you may be unable to withdraw your CoinEx account balance:

1. Insufficient Account Balance: Ensure that your account has sufficient balance to cover the withdrawal amount.

2. Exceeded Withdrawal Limit: Double-check if the withdrawal amount you entered exceeds the limit set by the platform.

3. Unverified Account: Make sure that your CoinEx account is fully verified and authenticated. If not, complete the necessary identity verification process.

If none of these issues apply to your situation and you are still unable to withdraw funds, it is advisable to contact CoinEx customer support for further assistance.

2. INTRODUCING COINEX EXCHANGE

CoinEx Exchange was established in December 2017 as a global professional digital currency trading service provider. Founded by the team behind the world's largest BCH mining pool and the fourth-largest BTC mining pool, ViaBTC, CoinEx gained significant investment from Bitmain, a leading mining hardware manufacturer.

The exchange boasts a core team comprising early pioneers and investors in the digital currency industry, with extensive experience in technology development and global operations. CoinEx strives to provide users worldwide with a secure, stable, and efficient digital currency trading platform that features a proprietary core trading matching system and a seamless user experience.

In July 2018, CoinEx briefly topped the global exchange trading volume rankings. It offers a wide range of innovative digital assets and enjoys a reputation for providing high-quality project services and selecting premium assets. CoinEx now provides spot trading, perpetual contract trading, and other derivative trading functionalities, supporting 15 languages including Chinese, English, Japanese, Korean, and Russian, catering to users from nearly 100 countries and regions worldwide.

3. DELISTING OF MAINLAND CHINA USERS ON COINEX

On September 30th, the cryptocurrency trading platform CoinEx announced the delisting of users from mainland China in response to regulatory policy requirements from the Chinese government. After October 31st, 2021, accounts with remaining assets will only be allowed to make withdrawals, with deposit and trading functions disabled. Additionally, accounts with no assets will be disabled starting September 30th, 2021.

4. COINEX WITHDRAWAL TAKING MORE THAN 24 HOURS

If your CoinEx withdrawal has not been received within 24 hours, please consider the following steps:

1. Check Blockchain Status: If the blockchain shows that the transaction is either confirmed or unconfirmed, be patient and wait for the blockchain to complete the confirmation process.

2. Contact CoinEx Support: If the blockchain confirms that the transaction is complete, and you still have not received the coins, contact the platform's customer support to inquire about the status and request assistance in crediting the coins to your account.

5. RELIABILITY OF COINEX PRE-DEPOSITS

CoinEx as a digital currency exchange platform carries inherent risks. It is important to note that all investments entail risks. Therefore, it is advisable to approach investment opportunities with caution and practice rational financial management.

6. COINEX TRADING PLATFORM REVIEW

CoinEx has been operating successfully since its establishment in 2017. Compared to other unreliable or fraudulent trading platforms, CoinEx is considered a trustworthy and secure option. It is important to understand that there are currently no legal digital currency trading platforms in operation in mainland China. The Chinese government has explicitly banned such platforms. CoinEx is registered in Hong Kong, China, and operates with proper regulatory licenses. It has gained recognition by offering services in 15 languages, showcasing its international profile.